Partner Agreement

1. Who this Agreement is between

This Agreement is between mera and the business named on your mera partner account. If you are accepting it on behalf of a company, you confirm that you are authorised to bind that company, and “you” means the company rather than you personally.

2. When it starts, and what it covers

This Agreement starts on the earlier of the day you accept it and the day you first use the mera partner dashboard or install the mera widget on a store. Accepting it means ticking the box beside a link to this page, either when you create your account or before you turn billing on.

It replaces anything discussed beforehand about the same subject, and it is the whole agreement between us about the mera service.

Two other documents sit alongside it and are written for your shoppers rather than for you: the shopper Terms and Conditions and the Privacy Policy. Your shoppers agree to those directly with us. Nothing in them gives you rights or obligations, and nothing in this Agreement changes what we owe your shoppers.

3. What mera provides

For as long as this Agreement runs, we provide:

• The widget. A size-recommendation tool your shoppers open on your product pages, which estimates their measurements from photos they choose to provide and compares those with the size chart you have given us.
• The partner dashboard. Where you upload and manage size charts, customise how the widget looks, see how it is performing, and check every line of your commission bill.
• Attribution and reporting. A record of which orders followed a mera recommendation, and whether the shopper bought the size we gave them.

We will provide the service with due care and skill. We aim to keep it available and accurate, but we do not promise it will be uninterrupted or error free, and we may change how it works, add features, or withdraw features. Where a change would materially reduce what the service does for you, we will tell you before it takes effect.

Support is by email at hello@mera.software. We aim to answer within one business day, Australian eastern time.

4. What you agree to do

• Give us accurate size charts and product information, and keep them up to date. A recommendation can only be as good as the chart behind it, and an out of date chart produces wrong sizes for real shoppers.
• Keep the widget installed as we supply it. Do not modify, wrap or block the widget scripts, or strip the reference the widget attaches to a cart, which is what lets us tell which sales came from a recommendation. Doing so does not reduce your bill, it simply loses the record.
• Do not misdescribe what mera does. In particular, do not tell your shoppers that mera processes their photos on your behalf, or that you receive their photos or measurements. Neither is true, and section 8 explains why it matters.
• Keep your account secure. One partner account per business, credentials kept to your own staff, and tell us promptly if you think someone else has access.
• Use the service lawfully, and comply with the laws that apply to your business, including consumer, privacy and advertising law where you sell.
• Do not compete with it using it. Do not copy, scrape, decompile or reverse engineer the widget, our models or our software, and do not resell access to it. Section 14 sets out separately what you agree not to build or run, and what you are still free to do.
• Tell us when things change, including a change of the domains you run the widget on, of your billing contact, or of the entity that holds the account.

5. Commission

We charge commission on the sales mera makes. There is no monthly fee, no setup fee, and nothing to pay for a recommendation that does not turn into a sale.

Your rate

Your rate is set on your account and is shown on your billing page. Our standard published rate is 5% of net attributed sales. Nothing can be charged at all until a rate is set on your account and you have accepted this Agreement.

What is billable

An order line is billable only where the shopper opened mera, received a recommendation, and bought the size we recommended. Commission is your rate applied to the net value of that line: the price paid for it, less any discount already applied to it, less any refund.

You are never charged for:

• a shopper who saw a recommendation and bought a different size;
• an order line where the size bought cannot be matched to the size we recommended with certainty, which we treat as not billable rather than guessing in our favour;
• anything refunded or cancelled inside the settlement window described below, and a partial refund reduces the line rather than leaving it whole;
• views, photo captures, recommendations, or shoppers who used the widget and did not buy, however many there are.

The 30 day settlement window

A billable line waits 30 days before it can be charged, so your returns window has time to close. Refunds and cancellations arriving in that window remove the line from billing entirely.

A refund can also arrive after we have charged, and in that case it is not automatically credited back. Your statement shows the refund against the line, and you can ask us for an adjustment, which we will consider in good faith. We tell you this plainly rather than leaving you to discover it, because it is a real limit on how the settlement window protects you.

When we charge

There are two ways settled commission is collected, and you are on exactly one of them, decided by how your billing is set up rather than by a choice you make.

• On Shopify, we add each sale's commission to your Shopify bill after the 30-day return window, and Shopify invoices you on its usual cycle.
• By card, we charge you once your settled commission reaches 25 in your own billing currency, or after 60 days, whichever comes first, and we email a receipt each time. That is A$25 for a store trading in Australian dollars and £25 for one trading in pounds, never a conversion between the two.

Nothing is collected on either rail more than once for the same sale, and your dashboard itemises every line behind every charge, with the reason each sale was or was not billed.

Currency

Commission is calculated in the currency your store recorded the sale in, and charged in the currency your billing is set up in. We never apply an exchange rate of our own. If some of your attributed sales are in a currency your billing cannot collect, we do not charge for them, and your billing page says so rather than showing them as due.

The collection point above is not converted either. It is 25 in the currency you are billed in, whichever currency that is, and we do not apply an exchange rate to decide whether you have reached it.

Changing your rate

We can change your rate by giving you at least 30 days’ written notice. A new rate applies only to sales attributed after it takes effect. If you are billed through Shopify, a rate change also has to be approved by you in Shopify before anything can be charged at the new rate, so a rate you do not accept cannot take effect.

Querying a charge

If you think a charge is wrong, tell us within 60 days of it appearing and we will investigate and correct anything we got wrong. After that we treat the charge as accepted, except where the law says otherwise. The line by line statement on your billing page exists so that you never have to take our word for a charge.

Introductory offers

Where we give you an introductory free period, sales attributed during it are shown on your statement as covered by the offer and are not charged. An offer is granted once per partner and does not restart if you disconnect and reconnect a store.

6. How we collect it

There are two ways commission is collected, and you are on exactly one of them. Which one depends on whether you have a Shopify store connected.

• Through Shopify. If you run the widget on a Shopify store, Shopify requires that app charges are collected through Shopify. You approve a commission subscription in your own Shopify admin, including a spending limit you set, and charges are added to your normal Shopify bill. We cannot charge you beyond that limit without you raising it, and your billing page warns you before the limit starts blocking charges.
• Card on file. If you are not on Shopify, you save a card with our payment provider, Stripe. Your card details go to Stripe and never to us. Saving the card authorises us to charge settled commission to it when you are not present. We email you a receipt for every charge we take from it, and Stripe emails you one of its own.

Until one of these is in place, nothing can be charged. Commission still accrues on attributed sales and is shown on your billing page, and we may suspend the service if billing is not set up within a reasonable time after we ask you to set it up.

If a charge fails, we will tell you and may retry it. We may suspend the widget if an amount stays unpaid for 30 days after we have told you about it. Amounts unpaid after that may accrue interest at the Reserve Bank of Australia cash rate plus 2% a year, calculated daily.

7. GST, tax and invoices

mera is an Australian company and our partners are all over the world, so tax works out differently depending on where you are. This section says which case you are in. It is not tax advice, and you should check your own position with your accountant.

Our fees are exclusive of tax

Every rate and figure we quote is exclusive of GST, VAT and any other tax, unless we say otherwise. Where a tax applies, it is added to what we charge you.

If your business is in Australia

We are not registered for GST, so the amounts we charge you do not include it, and there is no GST for you to claim back. If we become registered we will add GST at the rate the law sets, currently 10%, show it separately on the charge, and tell you before the first charge that includes it.

Your mera billing page itemises every charge, with the date, the amount and the order lines behind it, and that page is your record of what you were charged and why. Where we charge a card on file, we also email you a receipt for each charge. A receipt says what we charged you and is not a tax invoice. If a charge includes GST and you need a tax invoice to claim that GST back as an input tax credit, ask us and we will give you one within 28 days, as Australian law requires. It shows our name and ABN, the date, a description of what was supplied, the amount charged and the GST included in it.

If your business is outside Australia

We do not add Australian GST. What we supply you is a service consumed outside Australia by a business that is not in Australia, which is GST-free under Australian law. Your mera billing page itemises every charge, and where we charge a card on file we email you a receipt for each charge. If you need an invoice from us for your own records, ask us and we will give you one.

Tax in your own country is yours to deal with. In the United Kingdom and the European Union that usually means you account for VAT yourself under the reverse charge, because we are not established there. Tell us your VAT, GST or other tax registration number if you have one, and we will show it on any invoice we give you. If we are ever required to register for and collect tax in your country, we will add that tax from the date the obligation starts and tell you before we do.

Paying without deductions

Amounts due to us are payable in full, without set-off and without deduction. If the law where you are requires you to withhold tax from a payment to us, you must increase the payment so that we receive the amount we would have received had no withholding applied, and give us the receipts we need to claim relief for it.

If you are billed through Shopify, your invoice comes from Shopify

Where commission is collected through your Shopify subscription, the charge appears on your Shopify bill and Shopify issues the billing document for it under its own terms and its own tax treatment. Your mera billing page still itemises every line behind the figure, and you should keep the Shopify invoice as your record of the payment. If you need a tax invoice from us as well, ask us and we will issue one where we are the supplier for tax purposes.

Records

We keep billing and tax records for seven years, which is what Australian tax law requires of us. This is why some records about your account survive you closing it.

8. Data protection: who is responsible for what

This is the part partners most often assume wrongly, so it comes first. There are three separate sets of information, and we are not in the same role for all three.

Shopper information belongs to us, not to you

When a shopper opens the widget, they enter into an agreement with mera directly and we decide how their information is handled. We are the controller of it under European and United Kingdom data protection law, and the responsible entity under the Australian Privacy Act. We are not your processor for it, we do not handle it on your instructions, and you have no rights over it.

Two consequences follow, and both are firm. You never receive a shopper’s photos, their date of birth, their account details or their individual body measurements, and asking us for them will not change that. And you must not tell your shoppers, in a privacy notice or anywhere else, that you collect or hold their photos or measurements through mera, or that mera processes them on your behalf. That would be false, and it would misdirect a shopper exercising their rights to a business that cannot answer them.

Before a shopper chooses a photo, the widget asks them for a separate, explicit consent to the biometric processing, on its own screen, and records the exact wording they agreed to. That consent is given to mera, and it is what allows the processing at all under biometric privacy laws such as the Illinois Biometric Information Privacy Act and under Article 9 of the GDPR. It is not something you can give on a shopper’s behalf, and it is not something we can rely on if it is not asked for.

A shopper’s photos are analysed in their own browser and are not uploaded to us. What we do hold, and for how long, is set out in our Privacy Policy.

What you do receive

Aggregate, product level analytics, and, where an order followed a recommendation, the size we recommended for that order. Because you already know who placed the order, that last item is personal information in your hands, and you are the controller of it once it reaches you.

Order information you send us: we act on your instructions

For the order and returns information your store sends us, whether through the Shopify connection or your own server, you are the controller and we act as your processor. Section 9 sets out the terms that apply to that processing. Separately, we derive aggregate and de-identified insights from it, as section 15 describes, and we are the controller of those.

Your own account information

The contact details, business details and billing information you give us to hold your partner account are ours to control, and we handle them to run and bill your account.

9. Data protection: our terms as your processor

This section applies to the order and returns information you send us, and to anything else you instruct us to process on your behalf. Where data protection law requires a written processing agreement, this section is it.

• We act only on your instructions. Your documented instructions are this Agreement and your use of the dashboard and the integrations. If the law requires us to process it some other way, we will tell you first unless the law forbids that. If we think an instruction breaches data protection law, we will tell you.
• Confidentiality. Everyone we let near it is bound by confidentiality obligations and only gets access if they need it for their work.
• Security. We keep appropriate technical and organisational measures, taking account of the risk: encryption in transit, encryption at rest, access limited by role, separation between partners’ data, and logging of administrative access.
• Sub-processors. You agree that we use the providers listed below. We keep them under written terms no less protective than these. If we add or replace one, we will tell you at least 30 days beforehand, and if you reasonably object on data protection grounds we will discuss it with you, and if we cannot resolve it you may end this Agreement without penalty.
• Helping you answer people. If a shopper or anyone else exercises a data protection right against you in a way that touches what we process for you, we will give you reasonable help to answer them, taking into account what we can actually see.
• Breaches. If there is a personal data breach affecting what we process for you, we will tell you without undue delay after becoming aware of it, and give you the information you reasonably need for your own notification obligations.
• Assessments and audits. We will give you the information you reasonably need to show compliance, and to complete a data protection impact assessment or a prior consultation with a regulator. Where you have a right to audit, we may satisfy it with an independent report or a written response, and an on-site audit is once a year unless a regulator or a breach requires otherwise.
• Deletion. When this Agreement ends, we delete or return what we process for you, except what we must keep by law, which is principally the seven years of billing and tax records described in section 7.

Our sub-processors

• Supabase, database and account authentication hosting, United States and European Union.
• Vercel, application hosting and content delivery, with our application hosted in the Sydney region.
• Shopify, where your store runs on Shopify, order and refund information reaches us through Shopify, Canada and United States.
• Stripe, card payments where you are billed on a card on file, United States and Ireland.

What we process for you

Subject matter and duration: attributing orders to size recommendations and billing commission on them, for as long as this Agreement runs and then for the retention periods in our Privacy Policy. Nature and purpose: receiving order and refund records, matching them to recommendations, calculating commission, and measuring how accurate our recommendations were. Types of data: order and line identifiers, product and variant identifiers, sizes, quantities, line values and currencies, refund and cancellation records, and the store the order came from. Categories of people: your customers who bought an item after using the widget.

Do not send us personal information we do not need for this. In particular, do not send us your customers’ names, addresses, phone numbers or payment details. If you send them anyway, we may delete them.

10. Sending information overseas

mera is based in Australia and some of our providers are in the United States, the European Union, Ireland and Canada, so information may be stored or processed outside the country you or your customers are in.

Before disclosing personal information overseas we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, as Australian Privacy Principle 8 requires. For transfers out of the European Economic Area or the United Kingdom we rely on the European Commission’s Standard Contractual Clauses and the United Kingdom International Data Transfer Addendum, which are incorporated into this Agreement where they apply, together with encryption in transit. You can ask us for a copy of these safeguards.

11. What you must do about shopper information

• Make sure your own privacy notice is accurate about mera, in line with section 8, and do not describe us as your processor for shopper photos or measurements.
• Do not interfere with the consent screen. Do not remove, hide, skip, restyle into illegibility, or pre-tick the biometric consent the widget takes before a shopper chooses a photo, and do not remove or alter the notices around it, including the links to our shopper Terms and our Privacy Policy. That screen is what makes the processing lawful, and a store that suppresses it turns every recommendation made on it into an unlawful collection. This is the obligation in this Agreement we are least able to be flexible about, and section 20 means the cost of breaking it falls on you.
• Have a lawful basis for the order and returns information you send us, and make sure your own privacy notice covers sending it.
• Pass on to us, promptly, any request or complaint you receive from a shopper about their photos, their measurements or their mera account, rather than answering it yourself.

12. Confidentiality

Each of us may learn things about the other that are not public: your catalogue, your size charts, your sales figures, our software, our pricing and our roadmap. Each of us agrees to use the other’s confidential information only for this Agreement, to protect it as carefully as our own, and not to disclose it except to staff and advisers who need it and are under similar obligations.

This does not cover information that is already public, that was already known without an obligation of confidence, or that is independently developed. Either of us may disclose what the law or a regulator requires, and will tell the other first where we are allowed to.

13. Intellectual property

Yours stays yours. Your size charts, product data, images, trade marks and brand remain yours. You give us a non-exclusive licence to use them for as long as this Agreement runs, to operate the service, produce recommendations for your shoppers, and display your products in your own dashboard. We do not share your size charts or your product data with other retailers.

Ours stays ours. The widget, the dashboard, our measurement models and the mera name and logo belong to us or our licensors. This Agreement gives you permission to use the service, and nothing more.

Naming you. We will not use your name or logo in our marketing without your written permission, which includes an email.

Feedback. If you suggest an improvement, we may use it without owing you anything for it. This does not give us any rights in your confidential information.

14. Not competing with mera

mera is a commission business. We are paid only when a recommendation turns into a sale, we carry the cost of building and running the models, and every day you use us you see how they behave on your own catalogue. This section is what stops that access being used to replace us. It is deliberately specific about what it does and does not cover, because a restraint wider than the interest it protects is worth nothing to either of us.

You will not build a competing product

While this Agreement runs, and for 12 months after it ends, you will not design, develop, build, train, commission, fund, or help anyone else to develop, a product or service that estimates body measurements from images, or that recommends garment sizes from body measurements, and that competes with the mera service.

That applies however the work is done and whoever does it. It covers your own staff, a contractor, an agency, a consultant, a freelancer, a development partner, another company in your group, and anyone you introduce or pay to do it.

It covers work done with artificial intelligence. A model, an agent, a coding assistant or any similar tool counts as someone you engaged to do the work. Output produced by an AI system is treated exactly as if a person at your business had produced it, so asking a tool to clone the widget, re-implement it, or build something like it is the same breach as writing the code yourself.

You will not use mera to train anything

You will not use the widget, its outputs or its behaviour as material for building any model or system. In particular you will not use size recommendations, body measurements, confidence or quality indicators, API responses, screen recordings, network traffic, or observations of how the widget responds to particular inputs, to train, fine tune, distil, evaluate, benchmark or prompt any machine learning model or AI system. You will not run systematic or automated queries against the widget for that purpose. This is separate from the copying and reverse engineering already forbidden by section 4: it covers learning from the service without copying a line of it.

You will not run a competing tool on a store where mera is installed

While this Agreement runs, you will not install, operate, embed or promote another body measurement or size recommendation service on a store where the mera widget is installed, and you will not direct shoppers from that store to one. This paragraph is limited to the stores mera is actually on, and unlike the two above it stops the day this Agreement ends.

What this does not stop you doing

• Your own size guides. Static size charts, measurement tables, fit descriptions, model heights and sizes, “runs small” notes, and fit feedback gathered from your own customers are not a competing tool and never were. Nothing here touches them.
• Anything you already had. Work you had already done, or a product you already had, before this Agreement started, if you can show it existed then.
• General skill and knowledge. What your people learn in the ordinary course of their work and carry in their heads, as distinct from our confidential information.
• Genuinely independent work. Something developed without using the mera service, its outputs, or our confidential information.
• Buying or being bought. If you acquire, merge with, or are acquired by a business that already offers such a product, that is not a breach, so long as the product was not developed using anything this section protects and the two are kept apart. We are not going to stand in the way of your exit.
• Stores mera is not on. The paragraph above about running a competing tool applies only where our widget is installed.

How this is meant to be read

Each paragraph above is a separate obligation, and each period and each scope inside it is separate too. If a court finds any part of this section wider than it will enforce, that part is to be read down to the widest version it will enforce, and struck out only if it cannot be read down. The rest of this section, and the rest of this Agreement, keep working either way. We would rather have a narrower clause that holds than a wider one that does not.

If you breach this section, damages alone may not be an adequate remedy, so we may ask a court to stop it, as well as ending this Agreement under section 22.

15. What we learn from the data

We use information about how recommendations perform, including whether shoppers bought the size we suggested and whether they kept it, to improve our measurement and sizing models. We do this in aggregate and de-identified form, so that the result does not identify you, your shoppers or your individual products to anyone else.

We do not disclose your sales figures, your conversion rates or your product level performance to other retailers, and we do not publish them in a way that identifies you. We may publish aggregate statistics across all partners where no individual partner can be picked out.

16. What each of us promises

Each of us confirms that we have the authority to enter into this Agreement.

You confirm that the size charts, product data and images you give us are yours to give, that using them as this Agreement describes does not infringe anyone else’s rights, and that you will comply with the laws that apply to your business.

We confirm that we will provide the service with due care and skill, and that we will comply with the data protection laws that apply to us.

17. What we do not promise

Subject to section 18, and to the extent the law allows:

• A size recommendation is an estimate, not a guarantee that a garment will fit. Its accuracy depends on the shopper’s photos and on the accuracy and completeness of the size chart you gave us.
• We do not promise any level of sales, conversion, return rate or revenue. Nothing we have said about typical results is a promise about yours.
• We do not promise the service will be uninterrupted, error free, or free of every security incident, and we are not responsible for outages at Shopify, your host, or your shoppers’ own networks and devices.
• We are not responsible for the accuracy of your size charts, your product data, or anything on your website outside the widget itself, and we are not a party to your sale to your shopper.

18. Rights the law does not let us exclude

Our services may come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Agreement excludes, restricts or modifies those guarantees or any right or remedy you have under them.

Where the Australian Consumer Law allows us to limit our liability for failing to comply with a guarantee, and the goods or services are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to supplying the service again or paying the cost of having it supplied again.

If mandatory law where your business is located gives you rights that cannot be given away, this Agreement does not take them away.

19. Liability

Subject to section 18, and to the extent the law allows, neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or loss or corruption of data, however it arises.

Subject to section 18, each party’s total liability arising out of or in connection with this Agreement in any twelve month period is limited to the greater of AUD $1,000 and the total commission you paid us in the twelve months before the event that gave rise to the claim.

That limit does not apply to:

• your obligation to pay commission that has fallen due;
• either party’s indemnity under section 20;
• a breach of section 12, confidentiality;
• fraud, or fraudulent misrepresentation;
• death or personal injury caused by negligence, and anything else the law does not allow us to limit.

Each of us must take reasonable steps to reduce any loss it suffers, and neither of us is liable for loss to the extent it was caused by the other’s own breach or negligence.

20. Indemnities

You indemnify us against claims brought by a third party arising from the size charts, product data, images or trade marks you gave us infringing their rights, or from your breach of section 4, section 11 or section 14.

We indemnify you against claims brought by a third party alleging that the mera widget or dashboard, used as we supply it, infringes their intellectual property rights. This does not apply where the claim arises from your material, from a modification you made, or from use combined with something we did not supply.

In either case the indemnified party must tell the other promptly, let them control the defence, and give reasonable help at the other’s cost.

21. Suspending the service

We may suspend your access, or the widget on your store, if an amount is overdue as described in section 6, if we reasonably believe there is a security risk or unlawful use, if you are in material breach, or if the law requires it. Where it is practical and lawful we will tell you first, and we will restore the service once the cause is resolved. Suspension does not stop commission already earned from being payable.

22. Ending this Agreement

This Agreement runs until one of us ends it. There is no minimum term and no exit fee.

• You can end it at any time, by telling us, by removing the widget from your stores, or, on Shopify, by cancelling the subscription or uninstalling the app.
• We can end it by giving you at least 30 days’ written notice.
• Either of us can end it immediately if the other is in material breach and has not fixed it within 14 days of being asked to, or becomes insolvent or has an administrator or liquidator appointed.

When it ends:

• we stop serving the widget on your stores and close your dashboard access;
• commission already earned on lines that had settled remains payable, and we may collect it;
• lines still inside their settlement window are simply never charged, and you owe nothing for them;
• we handle information as our Privacy Policy and section 9 describe, keeping only what the law requires us to keep.

Sections 5 as to amounts already earned, 7, 8, 10, 12, 13, 14, 15, 17, 18, 19, 20, 22, 24 and 26 survive the end of this Agreement. Section 14 survives for the period it states, except for the paragraph about running a competing tool on a store mera is installed on, which ends with this Agreement.

23. Changes to this Agreement

We may update this Agreement. When we do, we change the version and the date at the top of this page.

For a change that materially affects your rights or obligations, we will give you at least 30 days’ notice by email to your account contact address, or in the dashboard, before it takes effect. Continuing to use the service after that means you accept the new version. If you do not accept it, end this Agreement before the change takes effect, and you will owe nothing beyond commission already earned.

Changes are never retrospective. A charge already made stands under the version that was current when the sale was attributed.

24. Notices

Notices to you go to the contact email address on your partner account, or appear in your dashboard, so keep that address current. Notices to us go to hello@mera.software. A notice by email is treated as given on the next business day after it is sent.

25. General

Independent businesses. Nothing here makes either of us the other’s agent, partner, employee or joint venturer, and neither of us can bind the other. We may work with other retailers, including your competitors. What you agree not to run alongside mera, and not to build, is in section 14, and nothing outside that section restricts you.

Transferring it. Neither of us may transfer this Agreement without the other’s written consent, except that either of us may transfer it to a buyer of substantially all of our business, on notice. We may use subcontractors, and we stay responsible for what they do.

Events outside our control. Neither of us is liable for failing to perform because of something genuinely outside our reasonable control. This does not excuse paying money that is due.

The rest. If part of this Agreement is unenforceable, the rest continues. Not enforcing a term straight away is not giving it up. This Agreement, with the documents it refers to, is the whole agreement between us about the mera service. Accepting it electronically has the same effect as signing it.

26. Governing law

This Agreement is governed by the laws of New South Wales, Australia. The courts of New South Wales, and the courts of Australia hearing appeals from them, have non-exclusive jurisdiction over any dispute arising from it.

Before starting proceedings, each of us will try in good faith to resolve the dispute by talking about it, with someone senior from each side, for at least 14 days. This does not stop either of us seeking an urgent injunction.

27. Contact us

Questions about this Agreement, your rate, or an invoice: hello@mera.software. Questions about personal information, or a request from one of your customers: privacy@mera.software.